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Need help using Shopprly.com?
We strive to offer you the best buying experience online! Click on the topics below for details.
How do I place an order?
How do I get my Tax invoice?
Can I cancel or change my order once the order is confirmed?
Why would all the items in my shopping cart no longer become available when I check out?
Why would my order be cancelled when I prepare to pay for my order?
How do I check my order status?
Where can I find records of my previous orders?
Why do I receive a different item to what I have ordered?
What happens if the item I wish to order is out of stock?
What payment methods do you accept?
Can I pay with my bank card or credit card?
Can I pay by money order, bank cheque or direct deposit?
How long do I have until I have to pay for my order?
Is your site safe for credit card usage?
There is a coupon code field in the checkout page, what is it and how can I get one?
How long does it take to confirm my payment?
Where can I change my payment method?
What is a CSC Code?
When will you ship out my order?
Which couriers do you use?
Where can I track my order?
How do I open an account?
How do I update my account information?
What should I do if I forgot my login password?
How do I get answers to specific product questions?
What should I do if I found the item received is not exactly what was described when I placed the order ?
Why are your prices so low?
Customer Order Error
How do I make a warranty claim?
I have received my item but the packaging has been damaged during transit, can I change the item?
Do you have a newsletter that I can subscribe to?
How do I change my email address for newsletter subscriptions?
How do I unsubscribe from your newsletter?
How do I redeem the Shopprly coupon codes?
Can I use more than one Shopprly coupon codes in the same transaction?
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